Privacy Policy & Terms of Service

1. Introduction & Agreement

Welcome to BPOauto. By accessing our platform, subscribing to our services, or using our software, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy.

BPOauto is a business process outsourcing (BPO) platform providing automation software, training resources, and community support to help entrepreneurs build client acquisition systems and BPO businesses. Our platform is designed for individuals committed to taking action and implementing what they learn.

2. Services Provided

Your BPOauto subscription provides access to the following services, which may evolve and expand over time:

Core Services (Currently Available):

• Automation Software: Proprietary AI-powered job application automation system that operates on our servers to generate client leads from freelancing platforms
• Project Management CRM: Lightweight customer relationship management tools for tracking clients, projects, and workflow
• Private Community Access: Exclusive Discord community for founding members to connect, share insights, and grow together
• Founder Support: Direct access to Jason Blight, the platform founder, for questions and guidance
• Member Dashboard: Your personal account portal for managing subscription, accessing tools, and tracking usage

Services In Development (Rolling Out):

• Comprehensive training video library covering BPO fundamentals, client acquisition, negotiation tactics, contractor management, and scaling strategies
• Live group coaching calls and workshops with experienced practitioners
• Templates, scripts, and proven systems documentation
• Vetted contractor resources and hiring guides
• Advanced analytics and reporting features
• Additional automation tools and integrations

Service Availability: Access to all features requires an active paid subscription. If your subscription lapses, your access to the platform, software, training materials, and community will be immediately suspended until payment is restored.

3. Subscription Terms & Billing

BPOauto operates on a recurring monthly subscription model. Here's what you need to know:

• Billing Frequency: Your payment method will be automatically charged monthly on the same date you initially subscribed
• Current Pricing: The standard monthly rate is R1,499 ZAR
• Promotional Pricing: Discounted rates may be available during specific enrollment periods or through referral codes
• Price Lock Guarantee: Your subscription rate is locked permanently as long as you maintain continuous active membership. If you cancel and later re-subscribe, current pricing at that time will apply
• Price Changes: We reserve the right to adjust pricing for new members. Existing members will not be affected by price increases unless they cancel and re-subscribe
• Auto-Renewal: Your subscription automatically renews each month unless you cancel before your renewal date
• Payment Processing: We use secure third-party payment processors including PayFast, Stripe, and other verified payment gateways
• Failed Payments: If a payment fails, we will attempt to process it again. After multiple failed attempts, your account may be suspended until payment is successful

You will receive email confirmation upon successful payment along with a receipt for your records. For billing inquiries, contact [email protected].

4. Currency & Payment Methods

All pricing on BPOauto is displayed in South African Rand (ZAR) unless explicitly stated otherwise. We accept major credit cards including Visa and Mastercard, as well as other payment methods supported by our payment processors.

Exchange rates and international transaction fees may apply depending on your bank or card issuer. BPOauto is not responsible for any additional charges imposed by your financial institution.

5. Privacy Policy - Information Collection & Use

Your privacy is important to us. This section explains exactly what information we collect, how we use it, and how we protect it.

Information We Collect:

• Account Information: Name, email address, WhatsApp number, and other contact details you provide during registration
• Payment Information: Billing details processed securely through third-party payment gateways. We never store your complete credit card information on our servers
• Usage Data: Information about how you interact with our platform including login times, features accessed, software usage patterns, and content engagement
• Communication Records: Support tickets, emails, messages, feedback, and any other communications you have with our team
• Device Information: IP address, browser type, operating system, and device identifiers for security and optimization purposes
• Community Activity: Posts, comments, and interactions within our private Discord community

How We Use Your Information:

• Provide access to our software, training materials, community, and all platform features
• Process payments and maintain accurate billing records
• Send critical account notifications, billing updates, and important service announcements
• Provide technical support and respond to your inquiries
• Improve our platform based on user behavior, feedback, and usage patterns
• Send educational content, platform updates, tips, and promotional offers related to BPOauto (you may opt out of marketing emails at any time)
• Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations and enforce our terms of service

Information Sharing & Third Parties:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information may only be shared with:

• Payment Processors: PayFast, Stripe, and other payment gateways to complete transactions securely
• Email Services: For delivering account notifications, support responses, and educational content
• Analytics Providers: To understand platform usage and improve user experience (data is anonymized whenever possible)
• Legal Authorities: When required by law, court order, or to protect our legal rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner

Data Security:

We implement industry-standard security measures to protect your information including SSL encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. You acknowledge and accept that we cannot guarantee absolute security.

Data Retention:

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain information for legal compliance, dispute resolution, and fraud prevention purposes.

Your Privacy Rights:

• Access, update, or correct your account information at any time through your dashboard
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications while remaining subscribed
• Request a copy of the information we hold about you

To exercise these rights, contact us at [email protected] with your request.

6. Refund Policy

BPOauto provides immediate access to digital products including proprietary software, CRM tools, private community access, and any available training materials upon enrollment. Because of this instant access and the digital nature of our products, we operate under a strict no-refund policy.

Before subscribing, we strongly recommend you:

• Carefully review all publicly available information about BPOauto on our website
• Watch testimonials and case studies from current members
• Understand that the platform is actively growing and some features are still in development
• Recognize that results require consistent effort, time investment, and proper implementation
• Contact our team with any questions or concerns before making your purchase decision
• Ensure you have the financial capacity to commit to monthly payments

Exceptional Circumstances:

In extremely rare situations involving documented medical emergencies, extended hospitalization, death, or other extraordinary circumstances completely beyond your control, we may consider reviewing refund requests on a strictly case-by-case basis. These exceptions are entirely at our discretion, are not guaranteed, and require comprehensive supporting documentation. Requests must be submitted within 7 days of the incident.

Chargebacks & Disputes:

Filing a chargeback or payment dispute instead of contacting us directly is considered fraud. If you file a chargeback, we will immediately terminate your account, ban you from all future access, pursue collection of any owed amounts, and may take legal action. We maintain detailed records of all service delivery and will provide evidence to your bank or card issuer.

7. Cancellation Process

You maintain complete control over your subscription and may cancel at any time without penalty. Here's how:

How to Cancel:

• Log into your BPOauto dashboard and navigate to account settings
• Click "Billing" and select "Deactivate Subscription"
• Follow the prompts to confirm your cancellation
• Alternatively, email [email protected] with "Cancel Subscription" in the subject line
• You may also contact us via WhatsApp (available to active members)

Important Cancellation Details:

• Cancellations must be completed before your next billing date to avoid being charged for the following month
• Once cancelled, you lose full access
• After deactivating your subscribtion, your account will be deactivated and you will immediately lose access to all software, training materials, community, and platform features
• No partial refunds are provided for unused days in your billing cycle
• If you cancel and later decide to re-subscribe, you will be charged the current pricing at that time (your original price lock will not apply)

Re-activation:

You may re-subscribe at any time by logging back into your account and updating your payment information. Upon re-activation, you will be charged according to current pricing and your new billing cycle will begin immediately.

8. Intellectual Property Rights

All content, materials, software, and resources provided through BPOauto are proprietary and protected by intellectual property laws.

Our Intellectual Property Includes:

• Software code, algorithms, and automation systems
• Training videos, courses, and educational content
• Written materials, guides, templates, and documentation
• Graphics, logos, branding, and visual designs
• Community content, frameworks, and methodologies
• All other materials provided through the platform

You Are Strictly Prohibited From:

• Recording, downloading, screenshotting, or copying any platform content for redistribution
• Sharing login credentials or providing platform access to unauthorized individuals
• Reselling, licensing, sublicensing, or commercially exploiting any BPOauto content or materials
• Reverse engineering, decompiling, disassembling, or attempting to extract source code from our software
• Creating derivative works, modifications, or adaptations based on our proprietary content
• Using BPOauto materials to develop competing products, services, courses, or software
• Removing, altering, or obscuring any copyright, trademark, or proprietary notices
• Teaching, training, or coaching others using our materials without explicit written permission

Permitted Use:

You are granted a limited, non-exclusive, non-transferable license to access and use BPOauto materials solely for your own personal business development and implementation. This license terminates immediately upon cancellation or termination of your account.

9. Community Guidelines & Conduct Standards

BPOauto's private community is a professional space designed for members to collaborate, learn, and support one another. All members must adhere to these conduct standards.

Expected Behavior:

• Treat all members, moderators, and staff with respect and professionalism at all times
• Contribute value through sharing insights, experiences, wins, and constructive feedback
• Stay on topic and keep discussions relevant to BPO, business, and platform-related matters
• Support fellow members genuinely without attempting to sell competing services
• Maintain confidentiality of any private or sensitive information shared by other members
• Be patient with newcomers and help create a welcoming environment
• Communicate clearly, professionally, and assume good intent from others

Strictly Prohibited Behavior:

• Harassment, bullying, threats, intimidation, or discrimination of any kind
• Hate speech, offensive language, or discriminatory remarks based on race, gender, religion, nationality, sexual orientation, disability, or any other protected characteristic
• Spam, excessive self-promotion, or unsolicited advertising of products/services
• Soliciting members for outside opportunities, MLM schemes, or competing services
• Sharing inappropriate, explicit, NSFW, or offensive content
• Attempting to recruit members to other platforms, courses, or programs
• Using member contact information for unauthorized outreach or marketing
• Impersonating staff, moderators, or other members
• Sharing false, misleading, or deceptive information
• Discussing or encouraging illegal activities or unethical practices
• Disrupting conversations or creating unnecessary drama

Enforcement & Consequences:

Violations of community guidelines will be handled based on severity:

• First Violation (Minor): Verbal warning and explanation of the issue
• Second Violation: Temporary suspension from community (3-7 days)
• Third Violation or Severe Single Violation: Permanent removal from community and potential account termination without refund

Serious violations including harassment, discrimination, spam, or solicitation may result in immediate permanent removal without warning at our sole discretion.

10. Results & Earnings Disclaimer

BPOauto provides education, tools, software, and support designed to help you build a business process outsourcing business and acquire clients. However, your ultimate success or failure depends entirely on factors within your control.

Factors Affecting Your Results:

• Effort & Consistency: Success requires daily, consistent effort over weeks and months, not passive consumption of content
• Time Investment: Building a BPO business requires significant time investment (typically 1-3 hours daily minimum)
• Skills & Experience: Your existing communication skills, business acumen, and willingness to learn directly impact outcomes
• Market Conditions: Competition on freelancing platforms, economic factors, and platform policy changes affect opportunities
• Financial Resources: Having capital to support operations during the growth phase improves chances of success
• Implementation Quality: How well you apply the strategies, systems, and tools determines results
• Personal Circumstances: Your location, available time, support system, and other life factors influence outcomes
• Platform Compliance: Following freelancing platform rules and maintaining account standing is essential

What BPOauto Provides vs. What You Must Provide:

We provide the tools, software, training, and support system. You must provide the consistent effort, dedication, implementation, and persistence. Tools amplify effort but cannot replace it.

Testimonials & Case Studies:

Any success stories, earnings examples, or results referenced are documented outcomes from specific individuals. These individuals likely possessed unique advantages including prior business experience, strong work ethic, favorable market timing, or other factors not typical of the average member. Their results should inspire you but not set expectations for your own outcomes.

No Guaranteed Income:

Even with full implementation of everything taught in BPOauto, you may earn nothing. Building a business inherently involves risk, and not all businesses succeed. We provide the education and tools; you provide the execution and accept the risk.

11. Service Availability, Modifications & Platform Evolution

We are committed to providing reliable, high-quality service, but certain limitations apply.

Service Uptime & Availability:

• We strive to maintain maximum platform availability but cannot guarantee 100% uptime
• Service may be temporarily unavailable due to maintenance, updates, server issues, or circumstances beyond our control
• We will attempt to schedule maintenance during low-traffic periods and provide advance notice when possible
• No refunds or credits are provided for temporary service interruptions

Platform Modifications & Updates:

BPOauto is an evolving platform. We reserve the right to:

• Add new features, tools, training content, and resources at any time
• Modify, update, or improve existing features based on user feedback and technical requirements
• Remove, discontinue, or replace features that are outdated, underutilized, or no longer aligned with our vision
• Change the structure, organization, or presentation of content and materials
• Update software functionality, automation algorithms, and system architecture

Price Changes for New Members:

We may adjust subscription pricing for new members at any time. Current members will not be affected by price increases as long as they maintain continuous active membership (price lock guarantee).

Communication of Major Changes:

Significant changes affecting your membership including pricing for new members, major feature updates, or important policy changes will be communicated via email to your registered address. It is your responsibility to maintain current contact information and monitor our announcements.

12. Limitation of Liability

You acknowledge and agree that your use of BPOauto is at your own risk. To the fullest extent permitted by applicable law:

BPOauto and its owners, employees, contractors, and affiliates shall not be liable for:

• Any direct, indirect, incidental, consequential, special, exemplary, or punitive damages of any kind
• Loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings
• Business interruption, loss of clients, or damage to business reputation
• Results or lack of results from implementing strategies, methods, or techniques taught
• Actions taken based on information, advice, or recommendations provided through the platform
• Technical issues, software bugs, data loss, or system failures
• Security breaches, unauthorized access, or data theft (though we implement reasonable security measures)
• Third-party platform policy changes, account suspensions, or terms violations
• Decisions made by freelancing platforms regarding your account status
• Disputes between you and clients, contractors, or other third parties
• Damages arising from your violation of these terms or misuse of our services
• Any other damages or losses arising from your use of or inability to use BPOauto

Maximum Liability:

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law. In no event shall our total aggregate liability exceed the amount you paid to BPOauto in the 12 months preceding the claim.

Your Sole Remedy:

Your sole and exclusive remedy for dissatisfaction with BPOauto or any dispute arising from these terms is to cancel your subscription and discontinue use of our services.

Assumption of Risk:

You acknowledge that building a business involves inherent risks including financial loss, time investment with no guarantee of return, and potential for failure. You voluntarily assume all risks associated with implementing the strategies and using the tools provided by BPOauto.

13. Account Termination & Suspension Rights

We reserve the right to suspend, restrict, or permanently terminate your access to BPOauto immediately and without refund under the following circumstances:

Grounds for Termination:

• Violation of any terms, conditions, or policies outlined in this agreement
• Sharing proprietary content, materials, or account access with unauthorized parties
• Engaging in fraudulent activity, chargebacks, or payment disputes
• Harassment, bullying, discrimination, or abusive behavior toward other members or staff
• Repeated community guideline violations despite warnings
• Spamming, soliciting, or promoting competing products/services to members
• Reverse engineering, hacking, or attempting to compromise our systems
• Using our services for any illegal, unethical, or unauthorized purpose
• Creating multiple accounts or using false information during registration
• Failure to maintain payment obligations or repeated payment failures
• Any conduct we determine, in our sole discretion, to be harmful to the community or platform

Effects of Termination:

Upon termination of your account:

• You immediately lose all access to the platform, software, training materials, community, and any other resources
• No refunds will be issued for any unused portion of your subscription period
• Your account data may be permanently deleted after a reasonable retention period
• You forfeit any price lock guarantees and cannot re-subscribe at your previous rate
• You must immediately cease using all BPOauto intellectual property and materials
• Outstanding payments owed remain due and we reserve the right to pursue collection

Appeal Process:

If you believe your account was terminated in error, you may submit an appeal to [email protected] within 7 days of termination. Include your account details and explanation. We will review appeals but are not obligated to reinstate accounts.

14. Third-Party Platforms, Links & Services

BPOauto may contain links to external websites, freelancing platforms (such as Upwork, Fiverr, Freelancer.com), tools, or third-party services. We are not responsible for and do not endorse the content, policies, practices, or reliability of these external sites or services.

Third-Party Platform Compliance:

• Our training discusses strategies for use on various freelancing platforms. It is your sole responsibility to comply with each platform's terms of service, policies, guidelines, and requirements
• BPOauto is not affiliated with, endorsed by, or officially connected to Upwork, Fiverr, Freelancer.com, or any other third-party platform
• We cannot be held liable for account suspensions, policy violations, or any actions taken by third-party platforms against your account
• Changes to third-party platform policies, algorithms, or terms are beyond our control and may affect your ability to implement certain strategies

Your Responsibility:

Before implementing any strategy on a third-party platform, you must independently verify that your intended actions comply with that platform's current terms and policies. Ignorance of platform rules is not a defense and does not entitle you to any refund or compensation from BPOauto.

15. Indemnification

You agree to indemnify, defend, and hold harmless BPOauto, its owners, officers, employees, contractors, affiliates, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

• Your use or misuse of BPOauto services, software, or materials
• Your violation of these Terms of Service or any applicable laws or regulations
• Your violation of any third-party rights including intellectual property rights, privacy rights, or contractual rights
• Any content, information, or materials you submit, post, or share through the platform
• Your interactions with other members, clients, contractors, or third parties
• Disputes between you and any third party arising from your use of our services
• Your breach of any representation, warranty, or obligation in this agreement
• Any fraudulent, negligent, or intentionally wrongful acts committed by you

This indemnification obligation will survive termination of your account and these Terms of Service.

16. Governing Law, Jurisdiction & Dispute Resolution

These Terms of Service and your use of BPOauto shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.

Jurisdiction & Venue:

Any disputes, claims, or legal proceedings arising from your use of BPOauto or these terms shall be subject to the exclusive jurisdiction of the courts located in Cape Town, South Africa. You consent to personal jurisdiction in these courts and waive any objection to venue.

Informal Dispute Resolution:

Before initiating any formal legal action, you agree to first attempt to resolve disputes through good-faith informal negotiation. Contact us at [email protected] with a detailed description of the dispute, and we will work together toward a mutually acceptable resolution within 30 days.

Waiver of Class Actions:

To the maximum extent permitted by law, you agree that any dispute will be resolved on an individual basis and not as part of a class action, collective action, or representative proceeding.

17. Changes & Updates to This Agreement

BPOauto reserves the right to update, modify, amend, or revise these Terms of Service and Privacy Policy at any time for any reason.

Notification of Changes:

• When we make significant changes to these terms, we will notify active members via email
• The "Effective Date" and "Last Updated" date at the top of this document will be updated to reflect changes
• We may also post announcements in the member dashboard or community

Your Acceptance of Changes:

Your continued use of BPOauto after changes are posted constitutes your binding acceptance of the updated terms. If you disagree with any modifications, your sole remedy is to cancel your subscription and discontinue use of our services before the changes take effect.

Reviewing Terms:

It is your responsibility to periodically review these Terms of Service for updates. We recommend checking this page whenever you log in or at least once per month.

18. Contact Information & Support

For questions, concerns, support requests, or inquiries regarding these Terms of Service, our Privacy Policy, your account, billing, or any other matters, please contact us:

• Email: [email protected] (Primary support channel)
• WhatsApp: Available to active members through your dashboard
• Website: https://bpoauto.com
• Business Location: Cape Town, South Africa

Response Time:

We strive to respond to all inquiries within 24-48 business hours (Monday-Friday, excluding South African public holidays). During high-volume periods, response times may be slightly longer. For urgent technical issues affecting platform access, mark your email subject line with "URGENT".

19. Severability & Enforceability

If any provision of these Terms of Service is found to be invalid, illegal, unenforceable, or in conflict with applicable law by a court of competent jurisdiction, that provision shall be deemed severed from this agreement.

The remaining provisions shall continue in full force and effect to the maximum extent permitted by law. The invalid provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent as closely as possible.

20. Entire Agreement & Integration

These Terms of Service, together with our Privacy Policy integrated herein, constitute the complete, final, and exclusive agreement between you and BPOauto regarding your use of our services.

This agreement supersedes and replaces all prior or contemporaneous agreements, understandings, negotiations, representations, warranties, and communications, whether written or oral, relating to its subject matter.

21. Waiver & Non-Waiver of Rights

Our failure to enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of BPOauto.

No waiver of any breach or provision shall constitute a waiver of any subsequent breach or other provision. All rights and remedies available to BPOauto under these terms are cumulative and may be exercised concurrently or separately.

22. Assignment

You may not assign, transfer, or delegate these Terms of Service or your rights and obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision shall be null and void.

BPOauto may freely assign or transfer these terms and our rights and obligations to any third party including in connection with a merger, acquisition, reorganization, or sale of assets. Upon such assignment, the assignee shall assume all of our obligations under this agreement.

23. Force Majeure

BPOauto shall not be liable for any failure or delay in performance under these Terms of Service due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, labor disputes, government actions, internet service provider failures, or public health emergencies.

24. Survival of Terms

The following provisions shall survive termination or expiration of these Terms of Service: Intellectual Property Rights, Limitation of Liability, Indemnification, Governing Law & Jurisdiction, Refund Policy, and any other provisions which by their nature should reasonably survive termination.